BOC Help Page

Store help and common questions will be posted here.

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Sales Tax
We do not charge sales tax for any orders shipped outside of Colorado. Orders shipped outside of Boulder, and still in the state of Colorado are subject to Colorado State Tax, which is just under 4%. Boulder Sales tax is a touch close to 4%. Our shopping cart will charge tax based on the zip code we are shipping to.

Shipping
Please see our shipping chart.

Special Orders
We will gladly get in special orders for you. Please note that some special orders will be non-refundable and non-returnable. An example would be a boat that we do not carry that costs a great deal to ship.

BOC Policies

Out of Stock items
Our website will inform you of any items that are not in stock. We can get most gear in, within 2 weeks. Some items may take longer or be unavailable. We will contact you if we can not take care of your back order within 2 weeks.

Paying with a Gift Certificate or coupon
On our checkout page you will be able to enter the amount you wish to pay with a gift certificate or coupon. This number must be entered without any letters or even the dollar sign. Just below the discount amount box is a text box where we would like you to enter your gift certificate number or discount code.

Ordering by phone
Please give us a call by the phone number on the bottom of all our pages and we will gladly help you in any way we can. 1-800-364-9376

Removing items from your shopping cart
You can click on the to remove one item at a time. On our store horizontal navigation, you will see our view cart. At the bottom of our view cart screen, you will also see an empty cart button. This button will empty your entire cart, allowing you to start over. You can leave items in your cart and come back later to finish your purchase. To finish your purchase, you must use the same computer.

Shipping Status
We work hard at getting orders shipped to you within 24 hours. We proof every order that we receive and may need to contact you about your order, which may delay shipment. We will email you a confirmation that your order has shipped and a tracking number for your order.

Receipts
All orders will have a receipt.

Payments accepted
We accept Visa, Mastercard, American Express and Discover for charge cards. We also accept cashiers checks. On our checkout page, you can click the box below the charge card information to allow us to contact you about payment alternatives.

Cookies
The BOC website uses cookies to store the items you are purchasing. Our site has been designed to work without cookies, but the load time and processing time for our pages will be slower. If you do not have cookies enabled, then our cookies help page can help you figure out how to enable them. If you do not know what cookies are, and our website is working for you, then do not worry about them.

 


BOC Store
Boulder Colorado


More Information

 

Questions?
Please call the BOC at:
303-444-8420



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Please see our online store.

BOC: The River + Snow Experts

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